Frequently Asked Questions.
Here are some common questions about Mastertokes and our services.
What’s the best way to reach you?
During business hours, please contact one of our team members by sending us an email!
What are your hours of operation?
We are in the office Monday to Friday, and off on the weekends to spend time with our families! Reach us between 8AM – 8PM EST for the quickest responses.
What is required to sign up?
Access to our products and services requires that you are 19+, and residing at a Canadian address.
Where do I sign up?
Please visit here and provide a copy of government issued identification (to verify your age) and we can go from there!
How long does it take to get registered?
Why do you need my identification?
Due to the nature of the product and services we offer, confirming your identity and age using government issued identification is the best way to keep us and you safe. Your ID will never be stored, just reviewed and deleted promptly.
How do I order online?
Where is the menu?
Will my favourite item be back in stock soon?
How long will my order be held for?
How do I pay for my order?
All orders must be paid using Electronic Money Transfer (Interac e-Transfer) within 24 hours of placing the order request. All details regarding Payee information will be outlined in your order confirmation.
Do you accept Credit Cards or any digital currency?
What is Auto-Deposit?
Have you accepted my transfer?
When will my order ship?
All orders placed and paid for by 11AM PST (Pacific Standard Time) will ship the same afternoon, Monday to Friday only. The Post Office does not operate on the weekends, and therefore we do not ship on the weekends. All orders received after 11AM PST on Fridays will ship the following Monday, unless there is a Statutory Holiday.
When will I receive tracking information?
The day your order ships, you will receive your tracking details in the evening – usually between 5:30-6:30PM PST.
How long will it take to get my order?
There’s something wrong with my delivery, what do I do?
How do I refer a friend?
Are there any coupon codes or discounts?
Can I work with your brand for social media exposure?
I received an incorrect item(s) in my order, what now?
Oh no! That’s the worst – we do our best, but we are still human! Shoot us an email as soon as you can, and we will get you sorted.